Can my apartment refuse to let me move in tomorrow if I don’t have proof of renters insurance?

Gina Ree asked:


My apartment complex told me that I have to have renters insurance. I am moving in tomorrow, and I don’t have written proof. I signed up for it tonight over the phone and made a down payment. Since they require this, can they refuse to give me my key until they have written proof? They CAN call in and verify with my policy number…Help!

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